PalmPay Ongoing Employment Opportunities
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: POS Aggregator Supervisor
Locations: Abuja, Kwara, Kano, Katsina, Kaduna, Gombe, Adamawa, Kogi, Kebbi, Nasarawa, Minna – Niger, Benue, Jos – Plateau, Sokoto, Taraba, and Zamfara
Job Summary
- We are looking for experienced POS Aggregator Supervisorswho are passionate about our mission to drive financial inclusion in Africa.
Duties and Responsibilities
- Identification and onboarding of new aggregators of other platforms.
- Monitoring of all aggregators and their sub-agents’ performances.
- Engagement of aggregators to ensure resolution of issues, complaints and follow through to ensure that issues are resolved urgently.
- Terminal Management: Ensure that terminals are deployed to the right aggregators with the highest potential for viability.
- Follow through on terminal deployment to ensure that only the right agents have terminals and they are put to use as soon as they are deployed to aggregators.
- Leverage on communication platforms and groups to share updates, learning tips, and new product offerings to aggregators.
Person Specification
- Minimum of OND in any related field.
- Minimum of 3 years experience as a POS Aggregator, Marketer or Sales Officer in any financial institution.
- Excellent interpersonal and communication skills.
- Excellent analytical and negotiation skills.
- Sound knowledge of financial services and POS deployment processes.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Service Representative
Location: Nigeria
Employment Type: Contract
Description
- We are looking for a Customer Service Representative to join our team in our Ikeja office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
- The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities
- Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
- Assist customers with any queries they may have via calls, email, chat and/or social media
- Represent the brand in a professional and friendly manner
- Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
- Demonstrate ownership in documenting and resolving customer issues
- Ability to multi task on assigned tasks.
Requirements
- Bachelor’s Degree or equivalent
- 1+years proven experience in supporting client success
- Excellent written and verbal communication skills
- Understanding of financial services and smartphone apps.
Remuneration
- Basic Pay – N50,000 per month.
- KPI – N20,000
Application Closing Date
1st March, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
